Return policy
By placing an order with MensDownJackets, you hereby agree to abide by the following terms and conditions. Our refund and return policies are designed to ensure that you have a comprehensive understanding of our procedures, providing you with a transparent and hassle - free experience. Please note that these policies are applicable to orders placed within the United States.
A. 14 - Day Return Policy
We offer a 14 - day return window for eligible items. You have 14 calendar days from the date of receiving your order to initiate a return request. To be eligible for a return, the item must be in its original condition, which means it should be unworn, unused, with all tags attached, and in the original packaging. It is important to note that all items labeled as "Manufacturer Direct" are final sales and are not eligible for returns under any circumstances.
B. Return Process
To start the return process, you can reach out to our customer service team in one of two ways:
- Email: Send your request to support@MensDownJackets.shop
- Phone: Call us at +1 669 234 2646
Once your return request is approved, we will provide you with a return shipping label along with detailed instructions on how to package the item and where to send it. Please do not send back any items without first obtaining authorization, as such returns will not be accepted.
C. Damaged, Incorrect, or Defective Products
Upon receiving your order, please inspect the items carefully. If you find that an item is defective, damaged, or if you have received the wrong item, contact us immediately. Our team will promptly assess the situation and take the necessary steps to resolve the issue to your satisfaction. When returning a product due to such issues, always communicate with us first, either via email or phone. Additionally, the time it takes to receive an exchanged product may vary depending on your location.
D. Exchanges
Exchanges are only available for products that are damaged, incorrect, the wrong size, or defective. If you need to exchange an item, please contact our customer service team using the email or phone number provided above. We will guide you through the exchange process step - by - step.
E. Restocking Fee
We are committed to providing a customer - friendly return experience. Therefore, we do not charge any restocking fees for returned items, regardless of the reason for the return.
F. Refunds
Once we receive your returned item, our team will conduct a thorough inspection. You will be notified promptly regarding the status of your refund request, whether it has been approved or not. If approved, the refund amount will be automatically credited back to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund to your account.
G. No Refund Policy for Unused Discounts
To maintain fairness and consistency in our business operations, we have a strict policy regarding unused discounts. Once a purchase is completed, we do not offer refunds for discounts that were not applied at the time of the transaction. All discounts and promotions must be utilized during the checkout process, and we cannot make any retroactive adjustments. We encourage you to review and apply all available discounts when making a purchase to ensure you get the best possible value.
If you have any questions, concerns, or need further clarification regarding our refund and return policies, please do not hesitate to contact our customer service team. You can reach us via email at support@MensDownJackets.shop or by phone at +1 669 234 2646. We are dedicated to providing you with excellent service and ensuring your satisfaction with your purchase from MensDownJackets.
Thank you for choosing MensDownJackets. We look forward to serving you again in the future.